(4.4 / 5)1861+ Ratings

ASCENO Reviews

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Overall Rating

4.4
11 Reviews
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About ASCENO

Asceno is a Resort and Ready-to-Wear brand with a heritage in sleepwear. The brand was founded in 2016 by Poppy Sexton-Wainwright with the aim of creating a brand that allowed a woman to be the purest version of herself - relaxed, carefree, and confident. The brand's heritage is in silk pyjamas and the relaxed, effortless energy one has when wearing them. Asceno's designs are modern yet timeless, with versatility at the core of what they do. They produce in an ethical and responsible way and are committed to moving ever further along the path to a sustainable future. They produce in small production runs to reduce excess and waste. Asceno only uses 100% natural fabrics which are more environmentally responsible. They use organic linens and cottons and responsibly sourced organic silk. Their designs are relaxed yet elegant. Silhouettes are simple, chic and effortless. There is an easy luxury to their style with uncompromising attention to detail. Asceno offers a variety of products including cuffed track pants, oversized shirts, slip dresses and pyjama sets. They also have a resort and beach collection that includes silk cocktail dresses, linen separates and sleek swimwear.

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ASCENO Customer Reviews (11)

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Michelle Weissmuller
Michelle Weissmuller
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Feb 19, 2023
Kristian Beich
Kristian Beich
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Feb 18, 2023
Philipp Scholz
Philipp Scholz
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Feb 18, 2023
Pierpont Laisné
Pierpont Laisné
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Feb 18, 2023
Callum Benson
Callum Benson
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Feb 17, 2023
Shapa Khadzhiyev
Shapa Khadzhiyev
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Feb 17, 2023
Jay Lebel
Jay Lebel
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Feb 15, 2023
Henry Franks
Henry Franks
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Feb 15, 2023
Elijah Hulsebosch
Elijah Hulsebosch
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Feb 14, 2023
Ethan Haynes
Ethan Haynes
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Feb 14, 2023

ASCENO Customer’s Q&A

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ASCENO Features and Benefits

Here are some key features and benefits of shopping at asceno.com:

  • Resort and Ready-to-Wear brand: Asceno is a Resort and Ready-to-Wear brand with a heritage in sleepwear.
  • Comfort, Ease, Versatility, and Responsibility: These are at the core of all that Asceno does.
  • Versatile Style: Asceno recognizes the need for clothes that not only feel great but are versatile enough to suit any occasion. Clothes can be worn in the city, at home, on vacation, and to parties.
  • Natural Fabrics: Asceno only uses 100% natural fabrics which are more environmentally responsible. They use organic linens and cottons and responsibly sourced organic silk.
  • Relaxed Silhouettes: Asceno's designs are relaxed yet elegant. Silhouettes are simple, chic, and effortless. There is an easy luxury to Asceno's style with uncompromising attention to detail.
  • Lovely Rituals: Asceno believes in the importance of self-care and indulgence. They recommend using natural and organic skincare products and taking time for relaxation and self-care.
  • Sustainable Future: Asceno is committed to moving ever further along the path to a sustainable future. They produce in small production runs to reduce excess and waste.
  • Discounts and Offers: Asceno treats your inbox to 10% off your first purchase, plus regular updates on new season drops, exclusive offers, and more. Enjoy 10% off your first order. Free Returns. Effortless style for everyday. Silk pyjamas, dresses, linen shirts, swimwear & beachwear.

What is the price range of Asceno products?

The price range of Asceno products varies depending on the type of product. For instance, the Black London Pyjama Shirt is priced at $280, the Black Aurelia Lounge Pants are $350, and the Milos Camisole ranges from $115 to $160. Please note that these prices are subject to change and may vary based on the retailer.

About asceno.com Payment Method?

Asceno.com accepts various payment methods. These include American Express, Visa, Mastercard, Discover, Diners Club, Maestro, Shop Pay, PayPal, Apple Pay, Google Pay, Bancontact, iDEAL and Klarna. Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Please note that the availability of these payment methods may vary depending on your location.

ASCENO FAQs

FAQ

How To Open A ASCENO Account?

To open an account on asceno.com, follow these steps:

  1. Visit the asceno.com website.
  2. Look for the Sign Up option.
  3. Click on it and fill in the required details.
  4. After submitting, a 10% discount code will be sent via email for the first order.

Enjoy shopping with asceno.com! Remember, good things come to those who subscribe.

FAQ

What is the customer support email for ASCENO?

The customer support email for ASCENO is concierge@asceno.com.
FAQ

What is the discount offered for registering emails?

ASCENO offers a 10% discount on the first order for customers who register their email.
FAQ

How long does it take for ASCENO to dispatch an order?

ASCENO dispatches orders placed before 2pm GMT on the same day, while orders placed after 2pm GMT will be dispatched on the following working day. Orders placed on weekends and public holidays will be dispatched on the next working day.
FAQ

How long does it take for ASCENO to complete an order using their monogramming service?

Customers should allow 7-10 working days for orders using ASCENO's monogramming service.
FAQ

What is ASCENO's returns policy?

ASCENO accepts returns or exchanges for items within 28 days of receipt, as long as the items are in their original condition: unworn, unwashed, with all tags attached, and in their original packaging. Monogrammed pieces and items purchased through wholesale partners cannot be returned or exchanged.
FAQ

How long does it take ASCENO for a refund to be issued?

Refunds are issued on receipt of returned items, and customers should allow up to 10-14 working days for their return or exchange to be processed. Once the order has been refunded, it may take up to 10 business days for the backmoney to show in the customer's account.
FAQ

What is ASCENO's policy for faulty goods?

ASCENO accepts returns of faulty or poor quality items if they were faulty when delivered. Customers should email concierge@asceno.com with their order number and photographs of the faulty item. Once the item has been returned and inspected, ASCENO will either offer a replacement (subject to stock availability) or a credit note or refund for the value of the item.
FAQ

What are ASCENO's statutory cancellation rights?

Customers in the EU have the right to cancel their order within 28 days after the day on which they receive their items, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
FAQ

Where can I buy Asceno products?

You can buy Asceno products from various physical stores and online platforms. In the UK, they are available at Browns Fashion, Harrods, and Fortum & Mason in London. In Europe, you can find them at the Zest Concept Store in Portugal. In the Middle East, they are available at Fabric of Society in Kuwait and Saks Fifth Avenue in Bahrain. In the USA, you can buy them at Shibui Spa Greenwich Hotel in New York and Teller in Culver City, California. They are also available in South Africa at Apsley House and in Australia at Mode Sportif and Avanti.

For online shopping, Asceno products are available on various websites including BROWNS FASHION, FRWD, GOOP, MYTHERESA, MATCHESFASHION.COM, SSENSE, FABRIC OF SOCIETY, MODA OPERANDI, and MODE SPORTIF. You can also purchase directly from the Asceno website.

FAQ

About asceno.com Prices and Cost?

Asceno is a brand known for its luxurious silks and cashmere in relaxed silhouettes, offering products like cuffed track pants, oversized shirts, slip dresses, and pyjama sets. They also have a resort and beach collection that includes silk cocktail dresses, linen separates, and sleek swimwear. The website occasionally offers sales with discounts of up to 50%. As for specific prices, the Lyon Mini Dress is priced at $89, down from $295, and the Rhea Dress is available for $186, down from $530. Please note that these prices are subject to change and may vary depending on the specific product and time of purchase.

FAQ

About asceno.com Popular Products and Services?

Asceno is a Resort and Ready-to-Wear brand with a heritage in sleepwear. The brand was founded in 2016 by Poppy Sexton-Wainwright with the aim of creating a brand that allowed a woman to be the purest version of herself - relaxed, carefree, and confident. The brand's heritage is in silk pyjamas and the relaxed, effortless energy one has when wearing them.

The brand offers a variety of products and services. Their Sleep & Lounge collection is crafted from luxurious silks and cashmere in relaxed silhouettes, for the ultimate in comfort. This collection includes cuffed track pants, oversized shirts, slip dresses, and pyjama sets. They also have a Resort & Beach collection that includes silk cocktail dresses, linen separates, and sleek swimwear.

Asceno is committed to producing in an ethical and responsible way and is moving ever further along the path to a sustainable future. They produce in small production runs to reduce excess and waste. They only use 100% natural fabrics which are more environmentally responsible. They use organic linens and cottons and responsibly sourced organic silk.

The brand has received positive reviews from customers, with one customer stating that "Everything about this brand is magic - the service, the fit and quality of the clothing and the packaging - every detail is so well considered and just beautiful."

FAQ

asceno.com Return Policy?

Asceno offers free returns. If you are not perfectly satisfied with your goods, you may request a return or an exchange for your item(s) within 28 days of receipt. All products must be returned back to them in their original condition: unworn, unwashed, with all tags attached and with the original packaging provided. All returned swimwear must have any sanitary stickers intact on garments. They reserve the right to refuse returns that show signs of wear or do not meet the above criteria. They cannot accept returns or exchanges for monogrammed pieces and items purchased through their wholesale partners, these items must be returned to the stores you purchased from. If you are returning your complete order, please include any gift with purchase along with your return. This policy applies to both full-priced and sale items.

For UK customers, you can register your return or exchange through their return’s portal. They only offer one free exchange. You will need your order number and zip/post code to register your return or exchange. In the envelope in your package, you will find a pre-paid DHL barcoded returns label. Exchanges are subject to stock availability - they will exchange eligible items that are returned to them within 28 days of receipt. If they are unable to offer an exchange, they will offer either a credit note or refund. The new item will be shipped after the returned item has been received and checked by them free of charge.

For international customers (Europe, USA & R.O.W), in the envelope in your package, you will find a Returns Form with a pre-paid DHL barcoded returns label. You can either book a DHL collection from the comfort of your own home or drop the package off at a DHL EXPRESS drop off location. If you would like to exchange one item for another, you must first return the original item and then place a new order online. You will be refunded for the original item in accordance with their standard returns policy. Please note, you will still be liable for the shipping fee and custom duty and local taxes of the re-order. These fees are the responsibility of the purchaser and payable at checkout.

Refunds will only be issued on receipt of returned items. Once a package has been collected, or submitted to a DHL EXPRESS drop off point please allow up to 10-14 working days for your return or exchange to be processed.

As for their shipping policy, if your parcel is being delivered to an international address, it may be liable for Custom Duty and Local Taxes. For USA customers, they offer fast delivery and free international returns. Taxes and duties will be pre-paid for you with no additional charges. DHL Worldwide Express is used for shipping, which costs $25 and takes 3-5 working days.

FAQ

What is the Asceno?

Asceno is a Resort and Ready-to-Wear brand with a heritage in sleepwear. The brand was founded in 2016 by Poppy Sexton-Wainwright. Asceno offers a range of clothing including silk pyjamas, dresses, linen separates, swimwear, and beachwear. The brand is known for its relaxed and effortless energy, modern yet timeless designs, and commitment to ethical and responsible production. Asceno uses 100% natural fabrics such as organic linens, cottons, and responsibly sourced organic silk. The brand's collections are versatile enough to be worn in the city, at home, on vacation, and to parties. Asceno is inspired by women and their powerful femininity, and aims to create clothes that allow women to feel confident and relaxed.

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